Table of Contents

1. 1. Scope of This Policy
   2. Agreement to Terms
   3. Information We Collect
   4. Cookies
   5. Children’s Privacy
   6. Our Use of Personal Information
   7. Our Disclosure of Personal Information
   8. Your Privacy Choices
   9. Security
   10. Links to Other Websites
   11. Effective Date and Changes to This Privacy Policy
   12. How to Contact Us

    

2. 1. Scope of This Policy

3. SPRCHRGR, a California corporation, (“SPRCHRGR,” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our websites at https://sprchrgr.com and https://sprchrgr.app (collectively, the “Site”), from purchasing services from us or engaging with our content, or by use of any of our services through the Site (collectively, the “Services”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.

   In many cases, we provide the Services to other organizations (each, a “Customer” and, collectively, “Customers”), and we process personal information on their behalf. In those circumstances, the Customer determines how and why personal information is processed, and we process such personal information in accordance with their instructions.

   2. Agreement to Terms
   

4. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined below and the policies outlined in our Terms of Use, and you hereby acknowledge that we may collect, use, and disclose your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Services without providing us with any personal information.

   
   3. Information We Collect

5.  

6. We may collect the following categories of personal information (a) directly from you (such as when you create an account, make a purchase, or contact us), (b) from third parties such as Customers, business partners and social media networks, (c) from the device and browser that you use to access the Services, and (d) from cookies and similar technologies.

   Identifiers

   We may collect your first name, last name, email address, account password, and phone number.

   Professional and/or Employment Information

   We may collect your job title, the name of your employer, and your workplace contact information (e.g., email address and phone number).

   Financial and Transactional Information

   We may collect payment details (such as credit or debit card information or bank account number), billing address, and order history.

   User-generated Content

   We collect the information and content of communications that you share through the Services. This may include the contents of any comments you make on our blog or messages that you post to our knowledge base and user support forum. This also includes any identifying information that you include in emails, letters, texts, or other communications you send to us, as well as information you input into any chat, messaging, or interactive features made available through the Services, including any prompts, queries, or other content submitted to automated or AI-assisted tools, and information relating to our interactions with you that we use to manage and develop our business relationship with you and your organization.

   Audio-Visual Information

   We may collect recordings of phone calls for purposes such as providing the Services, maintaining records of communications, improving service quality, and supporting internal training and analytics, including generating insights to better understand Customer needs, to improve our services, and to support relationship management and business development activities. When you attend a videoconference meeting with us (e.g., via Zoom, Teams, Google Meet, etc.) we may record the audio, video, chat, and files shared by any meeting participant through the meeting platform, and may generate transcripts, summaries, or other outputs from such recordings.

   Inferences

   We may also draw inferences from the information that we collect, including information that reflects your preferences or business interests. This information is used to improve the Services and in connection with our marketing efforts.

   Device Information

   We may collect device information when you visit the Site. Device information may include your device type, browser type, online and/or unique identifiers, IP address, and geolocation information.

   Internet Activity

   We may collect information concerning your interaction with the Site, including when you access the Site and your browsing activity on the Site (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Site.

   Customer Information

   We may receive personal information from Customers. We use and retain this information in accordance with our agreements with Customers and their instructions, and as otherwise described in this Privacy Policy.

   You are not required to provide all personal information identified in this Privacy Policy to use our Services or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to register an account, process your payments, or respond to your requests.

    

7. 4. Cookies

8. We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies on the Site are generally divided into the following categories:

   • Strictly Necessary Cookies. These are required for the operation of the Site. They include, for example, cookies that enable you to log into password-protected portions of the Site. These cookies are session cookies that are erased when you close your browser.
   • Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order, and where a user is located). We also use Google Analytics and HubSpot for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout. For more information about HubSpot, please visit https://legal.hubspot.com/cookie-policy.
   • Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., this saves your username). These persistent cookies remain on your device for use during your next visit to the Site. You can delete these cookies as detailed below.
   • Targeting Cookies. These record your visit to the Site and the pages you have visited and the links you have followed, to recognize you as a previous visitor, and to track your activity on the Site and other websites you visit. These cookies are used to display ads on other websites based on your visits to the Site and other online activity. These persistent cookies remain on your device.

   You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access the Site, but you might not be able to access or use important functions or features of the Site, and you may, for example, be required to re-enter your log-in details.

   Do-Not-Track Signals

   At this time, we do not recognize automated “do-not-track” browser signals.

    

9. 5. Children's Privacy

10. The Services are not intended for users under the age of 18 and SPRCHRGR does not knowingly collect personal information from individuals under the age of 18. If you are aware of, or suspect that, someone under the age of 18 is using the Services without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

    6. Our Use of Personal Information

11.  

12. We collect and use your personal information for the following purposes:

    • Providing the Services to you and providing products or services you request, or that are reasonably necessary to support and maintain our relationship with you, including using automated tools, such as artificial intelligence and machine learning technologies, to assist in delivering, analyzing, and improving the Services;
    • Managing our relationship with you, and responding to your inquiries or requests, and requesting feedback, including maintaining records of communications (such as recordings and transcripts) and generating summaries or insights to support delivery of the Services, internal training, analytics, and relationship management;
    • Evaluating your eligibility for employment or partnership;
    • Providing relevant promotional materials or other marketing;
    • Administering promotions, events, or surveys;
    • Analyzing use of the Services, including generating aggregated or deidentified information to improve the Services and develop insights, provided that such information does not reasonably identify any individual;
    • Keeping track of login names and passwords;
    • Keeping track of clickstream data;
    • Tailoring web content and advertisements to users’ interests;
    • Personalizing the Site (e.g., your name automatically appears on the Site);
    • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
    • Complying with legal and regulatory obligations.

     

1. 7. Our Disclosure of Personal Information

   We may share your personal information with the following third parties:

   • Our group companies, including Second Floor Management, LLC.
   • Service providers, including web hosting and email management providers, payment processors, and analytics services, which process personal information on our behalf to support our business operations and deliver the Service.
   • Other users or the public, such as when you comment on our blog or post messages to our knowledge base and user support forum.
   • Business partners, such as when we partner with other businesses to offer you products and services.
   • Advertising networks to provide you with relevant marketing.
   • Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.
   • With third parties in connection with a change to the control or SPRCHRGR’s financial status, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
   • Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive, (b) cooperating in a law enforcement or similar investigation, or (c) otherwise protecting our rights, as applicable.

    

2. 8. Your Privacy Choices

   If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by following the “unsubscribe” link in any SPRCHRGR marketing email.

   To opt-out of text messages, you may text “STOP” in reply to any SPRCHRGR marketing text message.

   Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or purchases placed through the Site.

   You may review, amend, and/or delete certain personal information that we have collected about you by logging in to your account. For security purposes, we may require you to open a support ticket to make certain changes (such as updating the email address associated with your account). You may open a support ticket to request changes to your personal information via our online service portal or by emailing us at support@sprchrgr.com or appsupport@sprchrgr.com.

    

3. 9. Security

4. We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Services. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

   You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at support@sprchrgr.com or at the contact information in the How to Contact Us section below.

    

5. 10. Links to Other Websites

6. For your convenience, we may link to third-party sites and services, or otherwise display third-party content through the Site to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

    

7. 11. Effective Date and Changes to This Privacy Policy

8. This Privacy Policy is effective as of the date at the top of this policy. SPRCHRGR has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Services. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

    

9. 12. How to Contact Us

10. If you have any questions about this Privacy Policy or the Services, please contact us using the Site’s service portal, live chat feature, or at:

    Email: support@sprchrgr.com or appsupport@sprchrgr.com.

    Phone: (424) 758-1113

    Mail: SPRCHRGR, 8605 Santa Monica Blvd, PMB 66299, West Hollywood, CA 90069-4109